Shipping & Delivery
Overview
This article provides detailed information about our shipping policies, delivery options, and timelines. For specific questions regarding your order, please contact our customer service team through our website at vellumandcraft.com.
Processing Time
Please note that processing times may be longer during major sales events, promotional periods, or holidays.
Shipping Destinations & Costs
We ship to most countries worldwide. Shipping costs are calculated automatically at checkout based on your delivery address, the total weight and dimensions of your items, and the selected shipping method.
You can view the exact shipping cost for your order by entering your address in the shopping cart or during the checkout process before completing your payment.
Order Tracking
Once your order has been dispatched from our warehouse, you will receive a shipment confirmation email. This email will contain your tracking number and a link to the carrier’s website where you can monitor your package’s journey in real-time.
If you have created an account on vellumandcraft.com, you can also log in to view your order history and tracking information.
International Orders & Customs
Important for customers ordering from outside our primary shipping country: You are the importer of record for all international shipments.
- Customs Duties & Import Taxes: Any customs duties, import taxes, value-added tax (VAT), brokerage fees, or additional charges levied by the destination country are the sole responsibility of the customer. Vellum & Craft has no control over these charges and cannot predict what they may be.
- Customs Delays: We accurately declare the full commercial value of all shipped goods. Packages may be held by local customs authorities for inspection, which can cause delivery delays. We cannot be held responsible for these delays.
Shipping Address Accuracy
Please double-check that your shipping address is 100% correct and complete during checkout. We ship to the address provided by you at the time of purchase. We are not responsible for orders lost or delayed due to incorrect, incomplete, or unverifiable addresses.
If you need to correct your shipping address, please contact our customer service team immediately via our website. We can only modify the address if the order has not yet been processed for shipping.
Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, refusal at customs, failure to pay required duties/taxes, or failure to pick up from the local post office), we will contact you using the email provided at checkout. A new shipping fee will be required to resend the order.
Lost or Stolen Packages
Vellum & Craft is not liable for packages that are lost or stolen after they have been delivered to the address provided on the order. If your tracking information states the package was delivered but you cannot locate it, we recommend checking with neighbors, your building’s management, or your local postal carrier.
For any issues or questions regarding your shipment, please contact our customer service team via the contact form on our website: vellumandcraft.com.