Vellum & Craft Help Center
Welcome to the Vellum & Craft Help Center. Here you can find answers to frequently asked questions about our products, orders, and services. For further assistance, please contact our customer service team through our website at vellumandcraft.com.
Orders & Shipping
- How do I place an order? Browse our collection of fine books and objects, select your items, and proceed through our secure checkout process.
- Can I modify or cancel my order? Please contact our customer service team immediately through our website. We can only modify or cancel an order if it has not yet been processed for shipment.
- Where do you ship? We ship internationally to numerous countries. The available shipping options and costs will be calculated and displayed at checkout based on your delivery address.
- How long does shipping take? Once your order is confirmed and processed, you will receive a shipping notification with tracking information. Delivery times vary by destination and selected shipping method.
- What are your shipping costs? Shipping costs are determined by your delivery location and the size/weight of your order. The exact cost will be clearly shown before you complete your purchase.
Returns & Exchanges
- What is your return policy? We want you to be delighted with your purchase. If you are not completely satisfied, you may return eligible, undamaged items in their original condition within 30 days of delivery for a refund.
- Which items are eligible for return? Items must be in new, unused, and resalable condition with all original packaging and protective materials. Personalized items or items marked as final sale cannot be returned.
- How do I start a return? To initiate a return, please contact our customer service team through our website. They will provide you with a Return Authorization and instructions.
- Who pays for return shipping? The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
- How long does a refund take? Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
Products & Care
- What makes Vellum & Craft books special? Our publications are renowned for their exceptional quality, luxurious materials, and authoritative content, often created in collaboration with renowned institutions and experts.
- How should I care for my Vellum & Craft book? We recommend storing your books in a cool, dry place away from direct sunlight. Handle them with clean hands and dust them gently with a soft, dry cloth.
Account & Payments
- How do I create an account? You can create an account during checkout or by visiting the account section on our website.
- What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods as indicated at checkout.
- Is my payment information secure? Yes, we use a secure, encrypted payment gateway to process all transactions. Your full financial details are not stored on our servers.
Contact Us
For any other questions not answered here, our dedicated customer service team is ready to assist you. Please reach out to us via the contact form on our website, vellumandcraft.com, for the fastest response. We aim to reply to all inquiries within 24-48 hours during business days.